Wootric is most effective when you track which customer has provided feedback, so that you can effectively address their concerns. 

You may set up your in-app surveys to be anonymous, whether on web or mobile.  To do this, do not send customer's email address or other identifying information as part of the parameters you send to Wootric via the SDK's.

For example, if you're using the in-app web javascript SDK, leave off the email parameter that would normally be included below:

<script type="text/javascript">
  window.wootricSettings = {
    account_token: 'NPS-XXXXXXX',
    // email: 'customer@example.com'
  };
</script> 

We do not have a way to send anonymous email and sms surveys.

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