Here's how you can export your raw NPS, CSAT or CES data from your Wootric dashboard to a .csv file.
- Select the date range for the responses you want to export.
2. Go to the menu in the top right corner and click 'Export'
3. Select if you would like to export your declines or your responses
4. Once you select, the system will process your request and download your .csv file. It will also email you the file.
The .csv file will include many columns of data including Wootric score, comment, source IP address, email address of respondent, external ID (if applicable), response date, survey type: NPS, CSAT, CES, tags and segments.