Find the Wootric email template for Intercom in the "Download Email Templates" section of Settings or please contact us

i.  Locate the links for each score

The Wootric NPS survey template has 11 different score links (for each score of 0-10) that would need to have the properties added to them. (Note: CES has 8 score links and CSAT has 5.) So, make sure to find and modify all of them!

Each score link in the Intercom template will start like this, and contain a score.  Here is an example for a score of 3:

href="https://app.wootric.com/email_survey/NPS-XXXXXXX/{{ email }}/3

If you need to support multiple languages in your templates, you'll include a language identifier after the link for each score.  Here's an example link for a French language survey with a score of '3': 

href="https://app.wootric.com/email_survey/NPS-XXXXXXX/{{ email }}/3/fr

You can find additional language codes here.

iii. Add your custom properties to end of those links

To start adding properties to these links, you need to add the following:

  1. Start the phrase with: ?end_user[properties] 
  2. Add the name of the property in brackets followed by an equals sign: [role]= (for example)
  3. Add the name of the corresponding Intercom user or company variable within double brackets after an equal sign:  ={{ role_attribute_name }} 

Have more than one property?  For every additional property you want to pass us:  

  1. Start the phrase with: &end_user[properties] 
  2. Add the name of the property followed by an equals sign: [month]= (for example) 
  3. Add the name of the corresponding Intercom user or company variable within double brackets: {{ month_attribute_name }}  
  4. Rinse, lather, repeat. 

Like this: 

href="https://app.wootric.com/email_survey/NPS-XXXXXXX/{{ email }}/3/fr?end_user[properties][role]={{ role_attribute_name}}&end_user[properties][month]={{ month_attribute_name }}"
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