To send email surveys in multiple languages, you need to set up a trigger for each language.

For example: you want to send surveys in English and Spanish when a Ticket's Status is marked as solved.

Key step:  You need to set up language  as a condition. 

Here are examples of how to set up triggers that will fire email surveys in English and Spanish.

Email Survey Trigger: 

In the payload, you would need to specify the values for the survey in English:

{
  "emails" : ["{{ticket.requester.email}}"],
  "subject" : "Help us improve!",
  "intro" : "In our company we're always looking ways to improve. Help us by answering this survey.",
  "survey_settings" : {
    "language" : "EN",
    "product_name" : "Wootric",
    "audience_text" : "a close friend",
    "custom_messages" : {
        "promoter_followup_text" : "Thanks for your feedback.",
        "promoter_thank_you_link_text" : "¡Visit our webstie!",
        "promoter_thank_you_link_url" : "https://wootric.com",
        "promoter_thank_you_main" : "Thanks for your feedback!",
        "promoter_prompt_text" : "What did you like the most?",
        "passive_followup_text" : "Thanks for your feedback. How can we improve?",
        "passive_thank_you_link_text" : "Visit our website!",
        "passive_thank_you_link_url" : "https://wootric.com",
        "passive_thank_you_main" : "We appreciate your feedback!",
        "passive_prompt_text" : "Help us improve!",
        "detractor_followup_text" : "How can we improve your experience?",
        "detractor_thank_you_link_text" : "Visit our website!",
        "detractor_thank_you_link_url" : "https://wootric.com",
        "detractor_thank_you_main" : "Thanks for your feedback. We'll make sure to address your feeback.",
        "detractor_prompt_text" : "Your opinion is very important to us!"
    }
  }
}


And in Spanish:

{
  "emails" : ["{{ticket.requester.email}}"],
  "subject" : "¡Ayúdenos a mejorar!",
  "intro" : "En nuestra empresa siempre estamos buscando maneras para mejorar. Ayúdenos contestando esta encuesta.",
  "survey_settings" : {
    "language" : "ES",
    "product_name" : "Wootric",
    "audience_text" : "un amigo cercano",
    "custom_messages" : {
        "promoter_followup_text" : "Gracias por su retroalimentación.",
        "promoter_thank_you_link_text" : "¡Visite nuestro sitio web!",
        "promoter_thank_you_link_url" : "https://wootric.com",
        "promoter_thank_you_main" : "¡Gracias por su retroalimentación!",
        "promoter_prompt_text" : "¿Qué fue lo que más le gustó?",
        "passive_followup_text" : "Gracias por su retroalimentación. ¿Cómo podemos mejorar?",
        "passive_thank_you_link_text" : "¡Visite nuestro sitio web!",
        "passive_thank_you_link_url" : "https://wootric.com",
        "passive_thank_you_main" : "¡Apreciamos mucho su retroalimentación!",
        "passive_prompt_text" : "¡Ayúdenos a mejorar!",
        "detractor_followup_text" : "¿Cómo podemos mejorar su experiencia?",
        "detractor_thank_you_link_text" : "¡Visite nuestro sitio web!",
        "detractor_thank_you_link_url" : "https://wootric.com",
        "detractor_thank_you_main" : "Gracias por su retroalimentación. Nos aseguraremos de atender sus comentarios.",
        "detractor_prompt_text" : "¡Su opinión es muy importante para nosotros!"
    }
  }
}


And that's it! Now depending on the Language of the user that submitted the ticket, the survey will be sent in the corresponding language. Here is the final result:

English

Spanish

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