In this screen recording we show you how to connect Salesforce to Wootric through Salesforce's outbound messages/webhooks to trigger surveys through Wootric based on events in Salesforce. This particular example uses the scenario of sending a CSAT survey when a support case is closed in Salesforce.

Language Customization


It's also possible to send a language parameter so your survey language changes on demand. If you decide to use this feature make sure the language you send follows the ISO 639-1 format. The feature also requires manual activation from the Wootric Team so please make sure to send us a note with a screenshot  of the fields you are sending from Salesforce and the language parameter highlighted in there. 

We are working making this language mapping feature available on our self service UI.

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