Nested tags are labels associated by hierarchy. The ‘sub-tag’ or 'child tag' is a tag that is more specific and can be categorized under a ‘parent tag’. In this example, you will see that we have 3 ‘child-tags’, “Intercom”, “Salesforce”, and “Slack” nested under the parent tag of “Integrations”.
When any of the ‘child-tags’ are text-matched to a comment, Wootric will also tag that comment with the corresponding ‘parent tag’. Comments tagged with only the ‘parent tag’ do not include any of the words associated with any of the ‘child-tags’.
The scores tagged with a child tag will be included in the calculation of the aggregate score associated with the parent tag. This applies to all survey types: NPS, CSAT and CES.
In the example above, the scores tagged with "Intercom," "Salesforce" and "Slack" will be included in the aggregate calculation of the "Integrations" tag.