# Wootric Help Center

> Wootric Help Center

## In-app Surveys

- [Can I add a legal disclaimer to my survey?](https://help.wootric.com/en/articles/10628933-can-i-add-a-legal-disclaimer-to-my-survey.md): Add text to the bottom of the survey like "Learn how we handle your feedback here" or "See our terms and conditions".
- [How do I install Wootric in-app web or mobile surveys?](https://help.wootric.com/en/articles/979552-how-do-i-install-wootric-in-app-web-or-mobile-surveys.md)
- [I installed the survey in my web-app. How do I easily test it?](https://help.wootric.com/en/articles/1075667-i-installed-the-survey-in-my-web-app-how-do-i-easily-test-it.md)
- [How to directly install the in-app survey on specific pages of your app or website?](https://help.wootric.com/en/articles/1041894-how-to-directly-install-the-in-app-survey-on-specific-pages-of-your-app-or-website.md)
- [Where do I put the Wootric code snippet for optimal surveying?](https://help.wootric.com/en/articles/979554-where-do-i-put-the-wootric-code-snippet-for-optimal-surveying.md)
- [Can I manage Wootric using Google Tag Manager?](https://help.wootric.com/en/articles/979596-can-i-manage-wootric-using-google-tag-manager.md)
- [Can we send through a unique customer ID instead of an email address?](https://help.wootric.com/en/articles/979550-can-we-send-through-a-unique-customer-id-instead-of-an-email-address.md)
- [Can I receive anonymous responses to my surveys?](https://help.wootric.com/en/articles/3055918-can-i-receive-anonymous-responses-to-my-surveys.md): Anonymous surveys
- [Do I need to provide the created\_at date for end-users?](https://help.wootric.com/en/articles/979553-do-i-need-to-provide-the-created_at-date-for-end-users.md)
- [Can I change the theme of the in-app web survey from light to dark?](https://help.wootric.com/en/articles/979571-can-i-change-the-theme-of-the-in-app-web-survey-from-light-to-dark.md)
- [Showing a survey based on conditionals defined in your code](https://help.wootric.com/en/articles/1193860-showing-a-survey-based-on-conditionals-defined-in-your-code.md): An example of setting up conditional triggers to exclude certain customer domains
- [Wootric's Content Security Policy \(CSP\) Guidelines](https://help.wootric.com/en/articles/1634200-wootric-s-content-security-policy-csp-guidelines.md): Wootric's Content Security Policy \(CSP\) --- protect yourself against cross-site scripting \(XSS\) and other code injection attacks.
- [Can Wootric be impacted by ad-blockers?](https://help.wootric.com/en/articles/4332841-can-wootric-be-impacted-by-ad-blockers.md): A walk-through the effects ad-blocking software has on Wootric
- [Will the InMoment snippet impact site performance or affect page load times?](https://help.wootric.com/en/articles/979557-will-the-inmoment-snippet-impact-site-performance-or-affect-page-load-times.md)
- [What to do if you're getting a CORS error with the Wootric JS SDK](https://help.wootric.com/en/articles/9670907-what-to-do-if-you-re-getting-a-cors-error-with-the-wootric-js-sdk.md): How to solve your CORS error by setting allowing the Wootric domain in your CORS allowlist

## Mobile App Surveys

- [Do you have a version of Wootric for mobile apps?](https://help.wootric.com/en/articles/979598-do-you-have-a-version-of-wootric-for-mobile-apps.md)
- [Install your survey in Flutter](https://help.wootric.com/en/articles/6798304-install-your-survey-in-flutter.md): If you have an app built in Flutter, follow this guide to add your Wootric survey into your app.
- [How to use Wootric JS SDK with Ionic Framework](https://help.wootric.com/en/articles/2303241-how-to-use-wootric-js-sdk-with-ionic-framework.md): If you built your app with Ionic Framework \(iOS or Android\) and want to use Wootric JS SDK, read this
- [How to install Wootric using mParticle](https://help.wootric.com/en/articles/979611-how-to-install-wootric-using-mparticle.md)

## Email Surveys

- [Start here! Options to implement surveys via Email](https://help.wootric.com/en/articles/979581-start-here-options-to-implement-surveys-via-email.md)
- [Email survey response submission: Automatic vs. User validated](https://help.wootric.com/en/articles/4533634-email-survey-response-submission-automatic-vs-user-validated.md): If email bots have been a problem, require validated response.
- [Sending Email Surveys from your domain](https://help.wootric.com/en/articles/2810117-sending-email-surveys-from-your-domain.md): Using your company's name in the "from" address of email surveys
- [Email Survey Throttle](https://help.wootric.com/en/articles/1638031-email-survey-throttle.md): Set a guard rail to avoid over-sending email surveys to customers
- [Send an email survey -- upload a contact list](https://help.wootric.com/en/articles/5572974-send-an-email-survey-upload-a-contact-list.md)
- [Email Survey Campaigns: Formatting a CSV for Upload](https://help.wootric.com/en/articles/4357287-email-survey-campaigns-formatting-a-csv-for-upload.md): If you have existing segments and filters in your Wootric dashboard, it is important to format your list.
- [Email Send History](https://help.wootric.com/en/articles/6753070-email-send-history.md): Track your recent and upcoming email sends
- [Email Stats Reporting](https://help.wootric.com/en/articles/6752824-email-stats-reporting.md): Get instant insights into emails sent through the platform
- [Email Survey Delay of up to 30 days](https://help.wootric.com/en/articles/1638024-email-survey-delay-of-up-to-30-days.md): Are you using incoming webhooks to trigger an email survey and want to send it X days after the event?
- [How to send email surveys using your preferred Email platform](https://help.wootric.com/en/articles/1150510-how-to-send-email-surveys-using-your-preferred-email-platform.md): Support for Amity, Intercom, MailChimp, Marketo, Hubspot, Salesforce Pardot, Zoho, Campaign Monitor, Vero, SharpSpring, RD Station, Natero
- [Survey Throttle: Control how often a user can answer an email template survey](https://help.wootric.com/en/articles/1594825-survey-throttle-control-how-often-a-user-can-answer-an-email-template-survey.md): Update this to send Wootric template email survey more than once every 90 days; respondents seeing "You have already answered this survey"
- [How do I add properties to my email templates?](https://help.wootric.com/en/articles/979569-how-do-i-add-properties-to-my-email-templates.md)
- [How can I add properties to my Intercom email survey template?](https://help.wootric.com/en/articles/998751-how-can-i-add-properties-to-my-intercom-email-survey-template.md): If you are using Wootric's email survey template for Intercom and want to pass custom properties for segmentation, here's how.
- [Video - How to download a survey template and upload it into Intercom](https://help.wootric.com/en/articles/1639010-video-how-to-download-a-survey-template-and-upload-it-into-intercom.md): A step by step tutorial on how to download a template from Wootric and upload it into Intercom
- [Uploading an email template into Intercom - common error with Content tag](https://help.wootric.com/en/articles/1647864-uploading-an-email-template-into-intercom-common-error-with-content-tag.md): content tag error with Intercom
- [How to test email template surveys in Intercom](https://help.wootric.com/en/articles/1639456-how-to-test-email-template-surveys-in-intercom.md): test, template, Intercom, campaign, broken link

## Intercom Messenger Surveys

- [How do I enable InMoment/Wootric surveys in Intercom Messenger?](https://help.wootric.com/en/articles/2066419-how-do-i-enable-inmoment-wootric-surveys-in-intercom-messenger.md): Install the InMoment/Wootric Intercom Messenger App, use case examples, manual survey message deploy & automatic filter-based messages
- [Intercom User Attributes available in Wootric Messenger Survey responses](https://help.wootric.com/en/articles/4235318-intercom-user-attributes-available-in-wootric-messenger-survey-responses.md): Glossary of all Intercom variables available to map inside Wootric/InMoment Messenger App Surveys.
- [Conversation closure surveys in Intercom Messenger](https://help.wootric.com/en/articles/5795473-conversation-closure-surveys-in-intercom-messenger.md): Trigger a survey when a conversation is closed inside of Intercom Messenger chat
- [Cohort segmentation for Intercom Messenger Surveys](https://help.wootric.com/en/articles/4364695-cohort-segmentation-for-intercom-messenger-surveys.md): An explanation of our cohort analysis feature for Intercom Messenger Surveys
- [Intercom Messenger App FAQ & Troubleshooting](https://help.wootric.com/en/articles/2066746-intercom-messenger-app-faq-troubleshooting.md): Sampling rules, multiple languages, segmenting by Intercom attributes, switching to another survey type, inserting survey error message

## Survey Links, SMS, WhatsApp and other options

- [Using and configuring a survey link](https://help.wootric.com/en/articles/3833288-using-and-configuring-a-survey-link.md): Survey links when in-app or email surveys are not an option
- [WhatsApp Surveys](https://help.wootric.com/en/articles/8137378-whatsapp-surveys.md): Integrate with our API or trigger WhatsApp surveys via Salesforce, Zendesk and others
- [Embed a Wootric survey on a webpage as a web form](https://help.wootric.com/en/articles/4368640-embed-a-wootric-survey-on-a-webpage-as-a-web-form.md): Embed a static, inline survey on your web page or app with customizable HTML

## Configuring the Surveys

- [Managing Survey Opt-Outs and Email Unsubscribes](https://help.wootric.com/en/articles/9472932-managing-survey-opt-outs-and-email-unsubscribes.md): Learn how to manage opt-outs in Wootric. Understand email/SMS unsubscribe vs. in-app opt-out. Want it? Ask your support to enable it.
- [How do I create a UX-Lite survey?](https://help.wootric.com/en/articles/9719172-how-do-i-create-a-ux-lite-survey.md): Interested in measure your user experience? Use this survey to measure ease of use and usefulness of your app.
- [How do I customize my survey?](https://help.wootric.com/en/articles/979556-how-do-i-customize-my-survey.md)
- [Customize your survey into any language or multilanguage](https://help.wootric.com/en/articles/979551-customize-your-survey-into-any-language-or-multilanguage.md): Collect feedback in languages other than English. Multilanguage surveys are easy to setup on Wootric.
- [How do I setup multiple languages in my survey?](https://help.wootric.com/en/articles/3488351-how-do-i-setup-multiple-languages-in-my-survey.md): How to customize your survey for many languages.
- [Customize the entire first question of your survey](https://help.wootric.com/en/articles/4685189-customize-the-entire-first-question-of-your-survey.md): For NPS, CSAT, and CES questions you can edit the entire first question of your survey and use your own custom language.
- [Modifying the default NPS, CSAT, or CES survey question](https://help.wootric.com/en/articles/4435893-modifying-the-default-nps-csat-or-ces-survey-question.md): When the trusted default survey question needs a small tweak to modify tense or to provide context.
- [How do I create new versions of my survey?](https://help.wootric.com/en/articles/3500244-how-do-i-create-new-versions-of-my-survey.md): A guide to creating and customizing multiple NPS, CSAT or CES surveys.
- [🎨 How to set up Color Customization for all your channels](https://help.wootric.com/en/articles/9904063-how-to-set-up-color-customization-for-all-your-channels.md): Manage your survey style and customize your colors to match your app, brand, or website.
- [User Attributes and Wootric Properties](https://help.wootric.com/en/articles/4477859-user-attributes-and-wootric-properties.md): What are Wootric Segments and Filters?
- [How to pass events in your native Wootric SDK installs](https://help.wootric.com/en/articles/4136958-how-to-pass-events-in-your-native-wootric-sdk-installs.md): Learn about tracking events with the Wootric SDKs
- [How to Segment NPS Data to Understand the “Why” Behind Your Score](https://help.wootric.com/en/articles/9746919-how-to-segment-nps-data-to-understand-the-why-behind-your-score.md): Understand how to get starting with segmentation, take your business model into account, and automate the collection of user segments.
- [Targeted Sampling of surveys & everything you need to know](https://help.wootric.com/en/articles/3472284-targeted-sampling-of-surveys-everything-you-need-to-know.md): A guide to targeting user groups \(property-based triggers\) and defining event-based triggers for your in-app Wootric surveys.
- [Wootric Global URL Blocklist](https://help.wootric.com/en/articles/4119879-wootric-global-url-blocklist.md): Learn how to choose URLs where you don't want the survey to show.
- [What is a Wootric Sampling Group and how does it work?](https://help.wootric.com/en/articles/3614065-what-is-a-wootric-sampling-group-and-how-does-it-work.md): Where multiple survey accounts work together with one installation to check survey eligibility
- [What is Wootric’s standard NPS sampling strategy? \(Customize Sampling explained\)](https://help.wootric.com/en/articles/979568-what-is-wootric-s-standard-nps-sampling-strategy-customize-sampling-explained.md): Understand the Customize Sampling defaults.
- [Survey behavior for unresponsive users](https://help.wootric.com/en/articles/979562-survey-behavior-for-unresponsive-users.md): What happens when a user ignores my in-app survey?
- [Sampling Less than 1% of User Base](https://help.wootric.com/en/articles/1738271-sampling-less-than-1-of-user-base.md): If you have a very large user base, consider sampling \< 1% for more manageable response quantities.
- [How can I send multiple surveys in a day using triggers?](https://help.wootric.com/en/articles/3558658-how-can-i-send-multiple-surveys-in-a-day-using-triggers.md): A quick walk-through in how to send multiple surveys per day using the same Wootric trigger.
- [How do I setup a multi-language Picklist survey?](https://help.wootric.com/en/articles/6319495-how-do-i-setup-a-multi-language-picklist-survey.md): A walkthrough for setting up your Driver Picklist in multiple languages.
- [How do I setup the Driver Picklist?](https://help.wootric.com/en/articles/6319504-how-do-i-setup-the-driver-picklist.md): A walkthrough for setting up your Driver Picklist and what to expect as you get responses in your dashboard.
- [Driver Picklist Properties](https://help.wootric.com/en/articles/7437526-driver-picklist-properties.md): What properties are created automatically with the Driver Picklist
- [What is the Driver Picklist Display Language?](https://help.wootric.com/en/articles/6214152-what-is-the-driver-picklist-display-language.md): What does the Default Picklist language do?

## Integrations

- [How do I find my property names and values in my Dashboard?](https://help.wootric.com/en/articles/5622306-how-do-i-find-my-property-names-and-values-in-my-dashboard.md): Here is how you confirm what your property names are
- [All Supported Integrations for InMoment Microsurveys](https://help.wootric.com/en/articles/5357337-all-supported-integrations-for-inmoment-microsurveys.md): Full list of InMoment \(formerly Wootric\) Integrations for sending microsurvey data, triggering surveys, SSO, and email survey templates
- [How do I post my Wootric responses to Slack?](https://help.wootric.com/en/articles/979587-how-do-i-post-my-wootric-responses-to-slack.md): Send new survey responses to Slack and configure segmenting rules for what feedback to post including segment/property data.
- [Sending Wootric responses to Slack Private Channels](https://help.wootric.com/en/articles/4632565-sending-wootric-responses-to-slack-private-channels.md)
- [Property Filters for Slack Integration](https://help.wootric.com/en/articles/6085905-property-filters-for-slack-integration.md)
- [How to uninstall Intercom Messenger app](https://help.wootric.com/en/articles/5678039-how-to-uninstall-intercom-messenger-app.md)
- [How do I send survey responses to Intercom?](https://help.wootric.com/en/articles/979586-how-do-i-send-survey-responses-to-intercom.md)
- [How do I insert a Wootric survey into an Intercom Messenger chat?](https://help.wootric.com/en/articles/2071147-how-do-i-insert-a-wootric-survey-into-an-intercom-messenger-chat.md): How to send survey as an in-app message
- [Intercom and Wootric Integration using Webhooks](https://help.wootric.com/en/articles/3996748-intercom-and-wootric-integration-using-webhooks.md): Trigger Wootric surveys based on attributes and events in Intercom
- [How do I set up Wootric Intercom Surveys to show again to users who have not answered the survey?](https://help.wootric.com/en/articles/4165451-how-do-i-set-up-wootric-intercom-surveys-to-show-again-to-users-who-have-not-answered-the-survey.md): Learn how to sample users who haven't answered a survey
- [Support Use Case: Analyze feedback by agent using Intercom webhooks](https://help.wootric.com/en/articles/4195918-support-use-case-analyze-feedback-by-agent-using-intercom-webhooks.md): In this article you'll learn about how to pass conversation attributes to Wootric when using Intercom Webhooks
- [Zendesk Integrations](https://help.wootric.com/en/articles/4694516-zendesk-integrations.md): Improve the support experience with Wootric feedback and analytics
- [Send Wootric CSAT survey responses to Zendesk](https://help.wootric.com/en/articles/4678278-send-wootric-csat-survey-responses-to-zendesk.md): Wootric CX platform can be configured to send CSAT survey responses to Zendesk tickets
- [How to trigger customized surveys from Zendesk](https://help.wootric.com/en/articles/1572618-how-to-trigger-customized-surveys-from-zendesk.md): Triggered customized Wootric surveys from Zendesk using incoming webhooks and custom properties
- [Use Custom Attributes from Zendesk/Salesforce in Wootric Emails](https://help.wootric.com/en/articles/1638018-use-custom-attributes-from-zendesk-salesforce-in-wootric-emails.md): Customize email subject and intro by sending custom attributes from Salesforce and Zendesk using triggers and workflow
- [Zendesk: send email surveys in multiple languages](https://help.wootric.com/en/articles/3052269-zendesk-send-email-surveys-in-multiple-languages.md)
- [Segment.com Integration Overview](https://help.wootric.com/en/articles/5473528-segment-com-integration-overview.md)
- [Hubspot Integration FAQ](https://help.wootric.com/en/articles/2514653-hubspot-integration-faq.md): Information on how Wootric data flows into Hubspot and where it lives once it gets there
- [Hubspot Integration](https://help.wootric.com/en/articles/2130122-hubspot-integration.md): Wootric enables Hubspot users to run their Voice of Customer program in Hubspot.
- [Do you have a RESTful API?](https://help.wootric.com/en/articles/979588-do-you-have-a-restful-api.md)
- [Microsoft Dynamics: Trigger surveys using Webhooks](https://help.wootric.com/en/articles/6787455-microsoft-dynamics-trigger-surveys-using-webhooks.md): Send surveys automatically with Microsoft Dynamics via email, SMS or loading in-app
- [Does Wootric support Webhooks?](https://help.wootric.com/en/articles/979577-does-wootric-support-webhooks.md): How to find and configure Outgoing Webhooks in Wootric Settings
- [FAQ on Wootric's REST API?](https://help.wootric.com/en/articles/2226828-faq-on-wootric-s-rest-api.md)
- [What can you do with Wootric API?](https://help.wootric.com/en/articles/9633303-what-can-you-do-with-wootric-api.md): The Wootric API offers endpoints for managing users, survey responses, and email surveys---enabling automation and survey program control.
- [Route Wootric Responses to Email](https://help.wootric.com/en/articles/4299498-route-wootric-responses-to-email.md): Send new survey responses to your email inbox based on score.
- [Zapier integration](https://help.wootric.com/en/articles/979576-zapier-integration.md)
- [Integrating Wootric with InMoment XI Platform](https://help.wootric.com/en/articles/6042117-integrating-wootric-with-inmoment-xi-platform.md): Connecting your Wootric account to XI
- [G2 Integration](https://help.wootric.com/en/articles/4596409-g2-integration.md): Automate reviews on G2.com, Analyze G2 reviews in Wootric
- [ServiceNow integration](https://help.wootric.com/en/articles/4813264-servicenow-integration.md): Trigger customized Wootric surveys from ServiceNow using incoming webhooks and custom properties
- [Freshdesk integration](https://help.wootric.com/en/articles/3945252-freshdesk-integration.md): Trigger customized Wootric surveys from Freshdesk using incoming webhooks with custom properties
- [Mixpanel integration](https://help.wootric.com/en/articles/3926627-mixpanel-integration.md): Trigger Wootric surveys using Mixpanel.

## Salesforce

- [Salesforce Integration: FAQ](https://help.wootric.com/en/articles/979602-salesforce-integration-faq.md)
- [How to trigger surveys from Salesforce](https://help.wootric.com/en/articles/3076676-how-to-trigger-surveys-from-salesforce.md): A short video explaining end to end setup of connecting Salesforce to send a survey via Wootric
- [In Salesforce, how can I send multiple emails using the same trigger?](https://help.wootric.com/en/articles/3558661-in-salesforce-how-can-i-send-multiple-emails-using-the-same-trigger.md): Instructions in how to send multiple emails per trigger in Salesforce
- [Configure Salesforce Flows with Wootric](https://help.wootric.com/en/articles/9719200-configure-salesforce-flows-with-wootric.md): Configure Salesforce to trigger Wootric surveys using Flows, enabling CSAT, NPS, and custom surveys on various objects.
- [How to create custom view/tab in Salesforce with Wootric Survey Responses](https://help.wootric.com/en/articles/4313427-how-to-create-custom-view-tab-in-salesforce-with-wootric-survey-responses.md): Custom view or tab in Salesforce to show all Wootric Survey Responses
- [Salesforce custom reports to show all survey responses](https://help.wootric.com/en/articles/4313406-salesforce-custom-reports-to-show-all-survey-responses.md): A custom report to show all survey responses in one report

## Dashboard and Reporting

- [Trends Tab](https://help.wootric.com/en/articles/979627-trends-tab.md): A deeper look into the Trends tab of your dashboard.
- [Tags Tab](https://help.wootric.com/en/articles/979625-tags-tab.md): Understanding your feedback by themes
- [User Profiles](https://help.wootric.com/en/articles/979604-user-profiles.md): Customer profiles that show you a user's entire history with Wootric
- [How do I export my raw Wootric data?](https://help.wootric.com/en/articles/979565-how-do-i-export-my-raw-wootric-data.md): Step by step tutorial on how to export Wootric data to a .csv file
- [Weekly Email Digest FAQ](https://help.wootric.com/en/articles/2420532-weekly-email-digest-faq.md): How to share the digest with more people in your company.
- [What are Core Properties?](https://help.wootric.com/en/articles/6229430-what-are-core-properties.md): Core Properties include Survey Channel, Survey Name, Created At Date, Survey Language, and Response Age Cohort \(Days\), and Picklist Answers.
- [How do I segment my users so I can view NPS, CES, or CSAT by different filters?](https://help.wootric.com/en/articles/979584-how-do-i-segment-my-users-so-i-can-view-nps-ces-or-csat-by-different-filters.md)
- [How do I reply to a response?](https://help.wootric.com/en/articles/979605-how-do-i-reply-to-a-response.md)
- [How do I remove a response so it does not affect my NPS, CES or CSAT scores?](https://help.wootric.com/en/articles/979558-how-do-i-remove-a-response-so-it-does-not-affect-my-nps-ces-or-csat-scores.md): Mark a response invalid and remove it from all reporting.
- [How do I search for responses associated to a certain tag?](https://help.wootric.com/en/articles/1075603-how-do-i-search-for-responses-associated-to-a-certain-tag.md): Learn how to search for responses associated to your tags
- [How do I remove a tag from a response?](https://help.wootric.com/en/articles/979618-how-do-i-remove-a-tag-from-a-response.md)
- [How to set up Wootric TV](https://help.wootric.com/en/articles/3625921-how-to-set-up-wootric-tv.md): Display real-time feedback and CX metrics like NPS on a monitor in your workplace.
- [How often should I look at my score?](https://help.wootric.com/en/articles/979561-how-often-should-i-look-at-my-score.md)

## Feedback Tagging

- [Feedback Tagging](https://help.wootric.com/en/articles/979617-feedback-tagging.md): How to tag or categorize your qualitative feedback and responses
- [What is a tag?](https://help.wootric.com/en/articles/979607-what-is-a-tag.md)
- [A guide to the most commonly used Auto-Tags](https://help.wootric.com/en/articles/9457872-a-guide-to-the-most-commonly-used-auto-tags.md): Not sure what auto-tags to create in your account? Here are some examples from industries that you can copy-paste over.
- [What is a parent tag? What are nesting tags and how do they work?](https://help.wootric.com/en/articles/1430947-what-is-a-parent-tag-what-are-nesting-tags-and-how-do-they-work.md)
- [What is an Auto-tag?](https://help.wootric.com/en/articles/1430816-what-is-an-auto-tag.md): How to automatically tag and categorize your feedback
- [How do I create an Auto-Tag?](https://help.wootric.com/en/articles/1430843-how-do-i-create-an-auto-tag.md): Step by step how to find Auto-Tags and create your own.
- [How do I manage and edit my auto-tags?](https://help.wootric.com/en/articles/1430822-how-do-i-manage-and-edit-my-auto-tags.md): Manage your Wootric Microsurvey text-match tags.
- [How do I remove an Auto-Tag from a comment?](https://help.wootric.com/en/articles/1430839-how-do-i-remove-an-auto-tag-from-a-comment.md)
- [How do I delete an Auto-Tag?](https://help.wootric.com/en/articles/1430842-how-do-i-delete-an-auto-tag.md)
- [How do I create a manual tag and add it to a response?](https://help.wootric.com/en/articles/979613-how-do-i-create-a-manual-tag-and-add-it-to-a-response.md)

## Segment.com and Wootric

- [Segment.com Integration FAQ](https://help.wootric.com/en/articles/3097762-segment-com-integration-faq.md): Making the most of Wootric and the Segment.com customer data platform
- [How do I use Segment.com to install the survey?](https://help.wootric.com/en/articles/979589-how-do-i-use-segment-com-to-install-the-survey.md)
- [How to test that Wootric is activated through Segment.com](https://help.wootric.com/en/articles/979575-how-to-test-that-wootric-is-activated-through-segment-com.md): Modify settings to force a survey to appear in your test environment
- [Triggering and Targeting Surveys with Segment.com](https://help.wootric.com/en/articles/1887276-triggering-and-targeting-surveys-with-segment-com.md): How to to set up in-app surveys using Segment events and attributes
- [Choose which pages show the survey](https://help.wootric.com/en/articles/979578-choose-which-pages-show-the-survey.md): Page level targeting using segment.com
- [Sending response data back to Segment](https://help.wootric.com/en/articles/5474045-sending-response-data-back-to-segment.md): Wootric/InMoment as a Segment Source

## CXInsight Advanced Analytics

- [CXInsight: Closed Loop Managment](https://help.wootric.com/en/articles/8448691-cxinsight-closed-loop-managment.md): Take action on feedback within CXInsight - lightweight process tools
- [Syncing between your Survey Dashboard and CXI](https://help.wootric.com/en/articles/8411669-syncing-between-your-survey-dashboard-and-cxi.md): Your close loop actions of marked complete and notes now sync to your CXI dashboard.
- [Why we built AI-powered Wootric CXI](https://help.wootric.com/en/articles/9554408-why-we-built-ai-powered-wootric-cxi.md): AI auto-categorization, sentiment analysis and visualizations for all your feedback, internal and external.
- [What are the three different tag types in CXInsight?](https://help.wootric.com/en/articles/4173490-what-are-the-three-different-tag-types-in-cxinsight.md): Three different tag types in CXInsight
- [Text Analytics | Smart tags by Category](https://help.wootric.com/en/articles/4364718-text-analytics-smart-tags-by-category.md): Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.
- [How to scope your tags in CXInsight](https://help.wootric.com/en/articles/4178322-how-to-scope-your-tags-in-cxinsight.md): Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments
- [NPS \(Net Promoter Score\) reports you can create in CXInsight](https://help.wootric.com/en/articles/3944855-nps-net-promoter-score-reports-you-can-create-in-cxinsight.md): NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
- [CSAT \(Customer Satisfaction\) reports you can create in CXInsight](https://help.wootric.com/en/articles/4242473-csat-customer-satisfaction-reports-you-can-create-in-cxinsight.md): CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
- [CES \(Customer Effort Score\) reports you can create in CXInsight](https://help.wootric.com/en/articles/4252916-ces-customer-effort-score-reports-you-can-create-in-cxinsight.md): CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
- [How to create reports using date & numeric properties in CXInsight](https://help.wootric.com/en/articles/4323845-how-to-create-reports-using-date-numeric-properties-in-cxinsight.md): Wootric helps you automatically gain insights into feedback data segmented by dates & numbers \(ie counts, totals, $\)
- [Creating Tag-Based Reports in CXInsight](https://help.wootric.com/en/articles/8174561-creating-tag-based-reports-in-cxinsight.md): Bring qualitative insights into your reporting dashboards
- [How to display verbatim feedback in your CXI dashboard](https://help.wootric.com/en/articles/3734212-how-to-display-verbatim-feedback-in-your-cxi-dashboard.md): Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight
- [How to Manage Dashboards in CXInsight](https://help.wootric.com/en/articles/4685227-how-to-manage-dashboards-in-cxinsight.md): Control the access permission to your custom dashboards
- [How do I create a custom watchlist in CXInsight?](https://help.wootric.com/en/articles/2481297-how-do-i-create-a-custom-watchlist-in-cxinsight.md): Custom watchlist surfaces insights that are specific to your use case
- [Setting your time zone in CXInsight](https://help.wootric.com/en/articles/3488313-setting-your-time-zone-in-cxinsight.md): Set the timestamp on all your feedback to your local time zone
- [How do I switch the survey question type of my account?](https://help.wootric.com/en/articles/9606095-how-do-i-switch-the-survey-question-type-of-my-account.md): Want to switch your question type and start fresh? If you're the Owner of the account follow these steps.
- [How do I clear all responses from my dashboard?](https://help.wootric.com/en/articles/9605516-how-do-i-clear-all-responses-from-my-dashboard.md): Want to clear responses from a new account so you can start fresh? If you're the Owner of the account follow these steps.

## Whats New in Wootric?

- [Product Updates - 🎉 our biggest update to surveys EVER! 🎉](https://help.wootric.com/en/articles/5327891-product-updates-our-biggest-update-to-surveys-ever.md): All the most newest updates... and A LOT of past updates.

## Administration & Billing

- [How do I delete my Wootric survey account?](https://help.wootric.com/en/articles/3453708-how-do-i-delete-my-wootric-survey-account.md): Here are the steps to delete your Wootric survey account. Keep in mind only the owner of the account can delete an account.
- [How to change the name of your Wootric project](https://help.wootric.com/en/articles/2109834-how-to-change-the-name-of-your-wootric-project.md): The name that appears in the top right of your account can be changed in the Settings under Your Account.
- [Invite your teammates to your Wootric account](https://help.wootric.com/en/articles/1691501-invite-your-teammates-to-your-wootric-account.md): How to invite and manage users in your Wootric account
- [Can I import my historical survey data into Wootric?](https://help.wootric.com/en/articles/979585-can-i-import-my-historical-survey-data-into-wootric.md): If you're using another survey platform, you can import your historical NPS, CSAT, and CES surveys into Wootric
- [Changing the owner on your account](https://help.wootric.com/en/articles/8712972-changing-the-owner-on-your-account.md): Making another user at your company the main owner on a given project account
- [What is my pricing plan? Where's my billing information?](https://help.wootric.com/en/articles/3437370-what-is-my-pricing-plan-where-s-my-billing-information.md): How and where do I find my Wootric billing information and pricing plan?How do I know what features I have access to?
- [What do I get when I upgrade from my trial account?](https://help.wootric.com/en/articles/9821478-what-do-i-get-when-i-upgrade-from-my-trial-account.md): If you're on a trial now of the Wootric Microsurvey, these are the extra features you'll unlock by upgrading.
- [Configuring SSO with your custom authentication provider](https://help.wootric.com/en/articles/4515941-configuring-sso-with-your-custom-authentication-provider.md): How to configure Single Sign On to Wootric for your organization with your authentication provider \(Okta, OneLogin, Azure, or custom SAML\)
- [How do I change my password?](https://help.wootric.com/en/articles/979580-how-do-i-change-my-password.md)
- [How to Troubleshoot Single Sign-On \(SSO\) Integration with Azure Active Directory in Wootric](https://help.wootric.com/en/articles/9468130-how-to-troubleshoot-single-sign-on-sso-integration-with-azure-active-directory-in-wootric.md): This guide will help you troubleshoot any issues you might encounter when integrating SSO with Azure Active Directory \(Azure AD\).

## Troubleshooting

- [Troubleshooting Login Issues](https://help.wootric.com/en/articles/4340024-troubleshooting-login-issues.md): Can't log in to Wootric? Here are troubleshooting measures for when you are unable to login to your dashboard.
- [Activity Status](https://help.wootric.com/en/articles/3561943-activity-status.md): Monitor the status your web, email, mobile, or sms surveys and which data integrations are connected and working
- [Troubleshooting your Wootric + Intercom integration](https://help.wootric.com/en/articles/3062900-troubleshooting-your-wootric-intercom-integration.md): How to troubleshoot your Wootric Intercom Messenger App/Wootric Sync with Intercom
- [Stop users from getting surveyed every time they visit](https://help.wootric.com/en/articles/979609-stop-users-from-getting-surveyed-every-time-they-visit.md): How to take the Wootric snippet out of testing mode and go live
- [I'm testing my web app installation but the survey won't appear](https://help.wootric.com/en/articles/979603-i-m-testing-my-web-app-installation-but-the-survey-won-t-appear.md)

## Privacy, Terms and Data Centers

- [Third Party Subprocessors](https://help.wootric.com/en/articles/1963782-third-party-subprocessors.md): Security, Privacy and Compliance Information for Wootric
- [Wootric Survey Cookies](https://help.wootric.com/en/articles/7153562-wootric-survey-cookies.md): Description of cookies set by Wootric to enhance and streamline end user experience
- [Wootric Data Center Options](https://help.wootric.com/en/articles/7170839-wootric-data-center-options.md): How we support data privacy concerns in different regions
- [Wootric and GDPR Compliance](https://help.wootric.com/en/articles/1832588-wootric-and-gdpr-compliance.md): Our commitment to GDPR
- [How can I export my Wootric data for GDPR?](https://help.wootric.com/en/articles/1832688-how-can-i-export-my-wootric-data-for-gdpr.md): How data portability works with Wootric
- [How can I delete my Wootric data for GDPR or CCPA?](https://help.wootric.com/en/articles/1898063-how-can-i-delete-my-wootric-data-for-gdpr-or-ccpa.md): How data portability and deletion works with Wootric
- [What are your data processing commitments?](https://help.wootric.com/en/articles/1594806-what-are-your-data-processing-commitments.md): Data Processing Agreement now with Standard Contractual Clauses \(SCC\)

## Accessibility

- [How to enable ARIA settings in your web survey for visually impaired users](https://help.wootric.com/en/articles/6720330-how-to-enable-aria-settings-in-your-web-survey-for-visually-impaired-users.md): What is ARIA and how to enable is within your web surveys?
- [Wootric surveys with enhanced accessibility](https://help.wootric.com/en/articles/5142274-wootric-surveys-with-enhanced-accessibility.md): How to update your surveys to benefit from additional ADA compliance.

## Getting Started with Wootric

- [Wootric Getting Started Guide](https://help.wootric.com/en/articles/9683357-wootric-getting-started-guide.md): This guide will walk you through installing Wootric, customizing surveys, setting up integrations, and testing before going live.