General Data Protection Regulation (GDPR), the legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU), goes into effect on May 25, 2018.  Here are the features and processes that Wootric has developed for GDPR compliance:

We've built new product features:

Wootric can help you meet your data portability requirements for GDPR, you can easily export all of your data or granular subsets linked to an individual and permanently delete all data linked to an individual user. 

If you choose to cancel your Wootric subscription (via the Account section of dashboard Settings) your data is completely deleted within a day from the moment your account is deactivated.

By default, we retain the feedback to provide historical analytics until the customer or the individual end user requests removal.  Please contact us to set up a custom retention policy for feedback.

We’ve updated our Data Processing Agreements (DPAs): 

Our updated data processing agreement sets out the terms for Wootric and our customers to meet GDPR requirements. This is available for customers to sign upon request. 

We’ve certified for International Data Transfers

To comply with EU data protection laws around international data transfer, we self-certified under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield framework. 

We’ve appointed a Data Protection Officer 

We’ve a dedicated Data Protection Officer to oversee and advise on our data management. Get in touch through our Intercom chat support or by emailing 

We’re working with our vendors

We’re reviewing all our vendors, finding out about their GDPR plans and arranging similar GDPR-ready data processing agreements with them.  Learn more about our vendors here.

Additional information

How can I export my Wootric data?
How can I delete my Wootric data?


Feel free to reach out to us if you have any questions about GDPR.

Did this answer your question?