In this screen recording, we show you how to connect Salesforce to Wootric through Salesforce's outbound messages/webhooks to trigger surveys through Wootric based on events in Salesforce. This particular example uses the scenario of sending a CSAT survey when a support case is closed in Salesforce.

Language Customization

It's also possible to send a language parameter so your survey language changes on demand. If you decide to use this feature make sure the language you send follows the ISO 639-1 format. The feature also requires manual activation from the Wootric Team so please make sure to send us a note with a screenshot  of the fields you are sending from Salesforce and the language parameter highlighted in there. 

We are working making this language mapping feature available on our self service UI.

In-app surveys and Salesforce end-user attributes

It's possible to bring your Salesforce end-user attributes to Wootric when using in-app surveys. To do that, you need to follow the same steps described in the video above but instead of copying the email trigger URL into your outbound message endpoint URL you should copy the in-app trigger URL. After you do that, please send us a message so we can enable this feature for you.

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