An auto-tag is a label you may create that applies to individual responses for the purpose of filtering, sharing and performing trend analysis on. Auto-tags follow text-matching rules to scan customer feedback and automatically tag comments that include the words or phrases you have chosen.
Auto-tagging will save you time, allowing you to discover trends that surface from tagging your qualitative feedback.
BUT: Have too many responses to manually tag? Want to ensure consistent tagging across your team? Wootric offers intelligent tagging with CXInsights, our text-and-sentiment analytics engine for customer and employee feedback.
Want to tag like the pros? Check out our blog for tagging best practices.
Trying to create your first auto-tag? Click here for a step-by-step guide.
Need to manage/edit auto-tags that you've already created? Click here.
Auto-tagging is a paid premium feature, specifically an add on to a Pro Plan.