What is a Sampling Group?
It's a collection of accounts that can be referenced by any one account token belonging to the group.
What's the use case?
- A CSAT survey after a user has tried a new feature.
- On your web or mobile app, you may want to show a CES survey after a user onboarding.
- Ongoing NPS survey to measure overall customer happiness/loyalty every 90 days.
See more details of this use case at https://www.wootric.com/blog/cx-surveys-in-salesforce-for-saas-customer-journey-overview-trifecta-view/
Instead of configuring three different code snippets in your app, Sampling Group allows you to only use one. A survey will be shown based on events in your app or segments a user belongs to.
The Wootric platform will check user eligibility one by one in your Sampling Groups. Once a user meets survey criteria the eligibility check stops for the remaining survey accounts and a survey is shown. If a user does not meet any of the criteria then no survey is shown.
How do I get started?
Contact Wootric support to create a sampling group. This advance feature is only available for paid customers.
You can either use our direct integration by copy/pasting code snippet in your app or use our advance code free Segment.com Integration.