InMoment - Wootric

Learn how to manage opt-outs in Wootric. Understand email/SMS unsubscribe vs. in-app opt-out. Want it? Ask your support to enable it.

Managing Survey Opt-Outs and Email Unsubscribes

Interested in measure your user experience? Use this survey to measure ease of use and usefulness of your app.

How do I create a UX-Lite survey?

Daniel Pitrowiski

Sarang Bhatt

Kayla Hord

Customizing your survey wording, targeting, and user sampling

Configuring the Surveys

How do I customize my survey?

Collect feedback in languages other than English. Multilanguage surveys are easy to setup on Wootric.

Customize your survey into any language or multilanguage

How to customize your survey for many languages.

How do I setup multiple languages in my survey?

For NPS, CSAT, and CES questions you can edit the entire first question of your survey and use your own custom language.

Customize the entire first question of your survey

When the trusted default survey question needs a small tweak to modify tense or to provide context.

Modifying the default NPS, CSAT, or CES survey question

A guide to creating and customizing multiple NPS, CSAT or CES surveys.

How do I create new versions of my survey?

Manage your survey style and customize your colors to match your app, brand, or website.

🎨 How to set up Color Customization for all your channels

Customizing Your Survey

User Attributes and Wootric Properties

Learn about tracking events with the Wootric SDKs

How to pass events in your native Wootric SDK installs

Understand how to get starting with segmentation, take your business model into account, and automate the collection of user segments.

How to Segment NPS Data to Understand the “Why” Behind Your Score

Configuring Attributes and Events (for segmentation and targeting)

A guide to targeting user groups (property-based triggers) and defining event-based triggers for your in-app Wootric surveys.

Targeted Sampling of surveys & everything you need to know

Learn how to choose URLs where you don't want the survey to show.

Wootric Global URL Blocklist

Where multiple survey accounts work together with one installation to check survey eligibility

What is a Wootric Sampling Group and how does it work?

Understand the Customize Sampling defaults.

What is Wootric’s standard NPS sampling strategy? (Customize Sampling explained)

What happens when a user ignores my in-app survey?

Survey behavior for unresponsive users

If you have a very large user base, consider sampling < 1% for more manageable response quantities.

Sampling Less than 1% of User Base

A quick walk-through in how to send multiple surveys per day using the same Wootric trigger.

How can I send multiple surveys in a day using triggers?

Marín Alcaraz

Understanding and Configuring Sampling Settings (General and Targeted)

A walkthrough for setting up your Driver Picklist in multiple languages.

How do I setup a multi-language Picklist survey?

A walkthrough for setting up your Driver Picklist and what to expect as you get responses in your dashboard.

How do I setup the Driver Picklist?

What properties are created automatically with the Driver Picklist

Driver Picklist Properties

What does the Default Picklist language do?

What is the Driver Picklist Display Language?

Hannah Douglas

Driver Picklist

Find answers and get help from Intercom Support and Community Experts

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