InMoment

Sarang Bhatt

Daniel Pitrowiski

Marín Alcaraz

Customizing your survey wording, targeting, and user sampling

Configuring the Surveys

How do I customize my survey?

Collect feedback in languages other than English

How to change the language of a survey

How to customize your survey for many languages.

How do I setup multiple languages in my survey?

For NPS, CSAT, and CES questions you can edit the entire first question of your survey and use your own custom language.

Customize the entire first question of your survey

When the trusted default survey question needs a small tweak to modify tense or to provide context.

Modifying the default NPS, CSAT, or CES survey question

A guide to creating and customizing multiple NPS, CSAT or CES surveys.

How do I create new versions of my survey?

Customizing Your Survey

User Attributes and Wootric Properties

Learn about tracking events with the Wootric SDKs

How to pass events in your native Wootric SDK installs

Kayla Hord

Configuring Attributes and Events (for segmentation and targeting)

A guide to targeting user groups (property-based triggers) and defining event-based triggers for your in-app Wootric surveys.

How do I setup Targeted Sampling for in-app surveys?

Learn how to choose URLs where you don't want the survey to show.

Wootric Global URL Blocklist

Where multiple survey accounts work together with one installation to check survey eligibility

What is a Wootric Sampling Group and how does it work?

Understand the Customize Sampling defaults.

What is Wootric’s standard NPS sampling strategy? (Customize Sampling explained)

What happens when a user ignores my in-app survey?

Survey behavior for unresponsive users

If you have a very large user base, consider sampling < 1% for more manageable response quantities.

Sampling Less than 1% of User Base

A quick walk-through in how to send multiple surveys per day using the same Wootric trigger.

How can I send multiple surveys in a day using triggers?

Elisha Zhang

Understanding and Configuring Sampling Settings (General and Targeted)

A walkthrough for setting up your Driver Picklist in multiple languages.

How do I setup a multi-language Picklist survey?

A walkthrough for setting up your Driver Picklist and what to expect as you get responses in your dashboard.

How do I setup a single-language Driver Picklist survey?

What properties are created automatically with the Driver Picklist

Driver Picklist Properties

What does the Default Picklist language do?

What is the Driver Picklist Display Language?

Jessica Pfeifer

Driver Picklist

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company

Tickets portal

{assigneeName} needs more information from you