Trigger a survey using an event in Targeted Sampling. Below
Events can trigger surveys from your other apps like Salesforce, Zendesk, or other partner integrations. But those integrations will not be covered here.
NOTE: If you've installed Wootric via our Segment integrations events are automatically passed to us and you can trigger surveys based on those.
Prerequisites:
Your account must be using Wootric’s Targeted Sampling
For JavaScript installations: SDK version 1.1.0 or newer. You can check your version by running WootricSurvey.version() in the browser’s console whenever your Wootric snipped is embedded.
For Android installations: version 0.17.0 or newer.
For iOS installations: version 2.15.0 or newer.
JavaScript
(1) You define a global variable to track your events.
my_global_event_name = 'loaded_website';
(2) You define your WootricSettings variable at the beginning of the code:
wootricSettings = {
account_token: 'NPS-YOURTOKEN',
email: 'user@example.com',
created_at: 1528416000,
properties: {
favorite_color: 'blue'
},
event_name: my_event <<<< define your event name
};(3) You assign the event name when a given action happens
wootricSettings.event_name = 'on_purchase'
(4) You call Wootric whenever you want to check if the event you set might be eligible for a survey
wootric('run');
iOS
NSString *accountToken = @"ACCOUNT_TOKEN";
[Wootric configureWithAccountToken:accountToken];
[Wootric setEndUserEmail:@"user@example.com"];
[Wootric setEndUserCreatedAt:@1528416000];
[Wootric setEndUserProperties:@{ @"favorite_color": @"blue"}];
[Wootric showSurveyInViewController:self event:@"on_purchase"];
Android
Wootric wootric = Wootric.init(this, CLIENT_ID, ACCOUNT_TOKEN);
wootric.setEndUserEmail("user@example.com");
wootric.setEndUserCreatedAt(1528416000);
HashMap<String, String> properties = new HashMap();
properties.put("favorite_color", "blue");
wootric.setProperties(properties);
wootric.survey("on_purchase");
Questions? Contact support@inmoment.com or create a support ticket here.