Only available in paid plans.
Using a URL link to a survey is a way to gather feedback when other channels are not a viable option. For example, you can drop a survey link in Salesforce Live Chat, in an email signature, or in an SMS message in countries where two-way SMS is not supported, or when you want to capture anonymous employee feedback in MS Teams or Slack.
Wootric can also embed a survey link in a QR code. Use cases for QR code surveys include printing on product hang-tags and event tickets, and displaying on-screen in an in-person or virtual presentation.
Anonymous surveys
Simply add your Wootric account token into the survey link URL. See the example below. To find your account token, go to Settings> Your Account.
https://app.wootric.com/survey/NPS-XXXXXX
Identifying respondents and their properties when using survey links
Each survey respondent must have their own survey link. If you can amend the URL with a user identifier, you will be able to associate feedback with individual respondents. The variable user_id could be any unique user identifier such as email address, phone number, or contact id from your CRM system. The link URL will look like this:
https://app.wootric.com/survey/NPS-XXXXXX/user_id
You can also pass properties. For example,
https://app.wootric.com/survey/NPS-XXXXXX/user_id?end_user[properties][plan]=enterprise
Survey links that display surveys in different languages
If your account is enabled for surveys in multiple languages, then you can pass the language parameter. Here is an example using Italian:
https://app.wootric.com/survey/NPS-XXXXXXX/user@domain.com?survey_settings[language]=it
Troubleshooting
If the link does not work after you have updated the example link with your Wootric account token, please create an issue here or email support@inmoment.com 👩💻. More than likely the feature is not yet enabled for your account.