Are your users getting surveyed multiple times within the throttle period? Or are they seeing a survey every time they come to the website?

A common reason for this is that the code snippet includes a line meant for testing purposes only:

wootric_survey_immediately = true

This line should be commented out or removed. That should prevent the survey from appearing every time your users visit the website. This is also a final step to take once any testing is complete.

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