The Email Throttle checks whether a customer has been sent an email survey in a given amount of time prior to the check. Contact Wootric support to set up an Email Throttle.
Note: Throttle for email surveys triggered by incoming webhooks require help from Wootric support.
Example use case:
You are testing two new product features in your application and are using incoming webhooks from Mixpanel to trigger a Customer Effort Score survey when customers use the new features. You do not want to send the CES survey to customers who have been sent a CES survey within the past 7 days, so you contact Wootric Support to establish both a Survey Throttle and an Email Throttle.
The only customers to receive the CES survey will be those who have not been sent a CES survey in the past week, either in-app or via email.
A customer who uses both new features, or one new feature multiple times in quick succession will only be sent one survey, instead of multiple surveys.
Wootric in-app and email surveys are first subject to the Survey Throttle that can be found in your account settings: Settings> Customize In-app Sampling. This means we are automatically checking whether customer have responded or declined your survey. A customer is eligible to receive an in-app survey if they have not responded to or declined the same type of survey (NPS, CSAT, CES) in a given amount of time prior to the check.
However, because email surveys do not have a decline feature, and can be left unopened in an inbox, we havea second level throttle called Email Throttle.