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Can we send through a unique customer ID instead of an email address?

Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated this week

Yes, you can use a unique ID. You would continue to use the same field named email but rather than set that value to be an email address you would instead pass us a unique ID as the email value.

Example from Javascipt SDK:

window.wootricSettings = { 
email:'nps@example.com',// TODO: Required to uniquely identify a user. Email is recommended but this can be any unique identifier.
created_at: 1234567890,
account_token: 'NPS-xxxxxxx'
};

That ID will show up in place of the email address in your dashboard under the feedback tab to identify each response.

This approach can be used for in-app web and mobile surveys, survey links, and email templates.

Intercom messenger app surveys require an email address, as do email surveys sent by Wootric.

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