Zendesk Integrations

The 2-way Wootric-Zendesk integration enables you to trigger customized surveys upon ticket closure and send CSAT responses back to the Zendesk ticket.

Basic Setup:

• Trigger customized Wootric surveys from Zendesk
• Send Wootric survey responses to Zendesk

Advanced Customization:

• Customizing email survey subject line and intro with user properties
• Sending email surveys in multiple languages
• Importing user properties from Zendesk

Other Options:

• Use Zapier to create a Zendesk ticket for a detractor or passive respondent