Segment.com customers can easily gather feedback at different customer journey points with our native Segment integration. Sending surveys after touchpoints in the customer lifecycle gives you the opportunity to gain insight into the entire customer experience.
Send a CES survey after onboarding is complete
Send a CSAT survey after a support ticket is closed
Send an NPS survey 30 days prior to an account’s renewal date
All of this and more is possible without touching your code using our Targeted Sampling interface. Targeted sampling makes it possible to trigger based on Segment events (in segment
track) , Segment attributes (in segment
identify), and/or pages in your application (in segment
Targeted Sampling feature is available to customers on our Professional and Enterprise plans. Contact firstname.lastname@example.org for more information.