Note: You can customize the survey in your Wootric account settings. 

After you install the Wootric Intercom Messenger app and are logged into your Intercom account: 

  1. To send a survey to a customer, open up a new in-app message. Click the plus button on the left side of the chat bubble to open a menu of things to insert.

  2. Scroll and click on “insert app”, then click on “Wootric Surveys”. Select which survey you wish to send from the menu.

  3. The survey will appear in the message and you can hit send. For help configuring the rest of an auto message, see Intercom’s help document.

For more detailed information about Wootric's Intercom Messenger app please see How to Send Surveys using Intercom Messenger. 

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