Digests are sent automatically via email every Sunday morning (Pacific Time). The digest includes latest overall 30-day rolling NPS (or CSAT, CES), weekly response stats, and qualitative feedback highlights.
โ
Currently the email digest is sent to only one email address. To share the digest broadly, customers often create a team email address (e.g."nps@example.com").
To modify the address that receives the digest, go to Settings > Email Digest.ย
Here is a sample of what the weekly email digest looks like: