CXInsight Analytics

Leverage machine learning to understand and report on qualitative feedback at scale

Daniel Pitrowiski avatar Prabhat Jha avatar R
10 articles in this collection
Written by Daniel Pitrowiski, Prabhat Jha, and Ryan Smith

Text Analytics | Smart tags by Category

Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.
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Written by Ryan Smith
Updated over a week ago

How to create reports using date & numeric properties in CXInsight

Wootric helps you automatically gain insights into feedback data segmented by dates & numbers (ie counts, totals, $)
Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated over a week ago

CES (Customer Effort Score) reports you can create in CXInsight

CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated over a week ago

CSAT (Customer Satisfaction) reports you can create in CXInsight

CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
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Written by Daniel Pitrowiski
Updated over a week ago

How to scope your tags in CXInsight

Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments
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Written by Ryan Smith
Updated over a week ago

What are the three different tag types in CXInsight?

Three different tag types in CXInsight
Prabhat Jha avatar
Written by Prabhat Jha
Updated over a week ago

NPS (Net Promoter Score) reports you can create in CXInsight

NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated over a week ago

Setting your time zone in CXI

Set the timestamp on all your feedback to your local time zone
Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated over a week ago

How to display verbatim feedback in your CXI dashboard

Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight
Daniel Pitrowiski avatar
Written by Daniel Pitrowiski
Updated over a week ago

How do I create a custom watchlist in CXInsight?

Custom watchlist surfaces insights that are specific to your use case
Prabhat Jha avatar
Written by Prabhat Jha
Updated over a week ago