CXInsight Advanced Analytics

Leverage machine learning to understand and report on qualitative feedback at scale

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11 articles in this collection
Written by Daniel Pitrowiski and Ryan Smith

Understanding Tags in CXInsight

What are the three different tag types in CXInsight?

Three different tag types in CXInsight

Written by Daniel Pitrowiski
Updated over a week ago

Text Analytics | Smart tags by Category

Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.

Written by Ryan Smith
Updated over a week ago

How to scope your tags in CXInsight

Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments

Written by Ryan Smith
Updated over a week ago

Creating Reports

NPS (Net Promoter Score) reports you can create in CXInsight

NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

Written by Daniel Pitrowiski
Updated over a week ago

CSAT (Customer Satisfaction) reports you can create in CXInsight

CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

Written by Daniel Pitrowiski
Updated over a week ago

CES (Customer Effort Score) reports you can create in CXInsight

CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

Written by Daniel Pitrowiski
Updated over a week ago

How to create reports using date & numeric properties in CXInsight

Wootric helps you automatically gain insights into feedback data segmented by dates & numbers (ie counts, totals, $)

Written by Daniel Pitrowiski
Updated over a week ago

Creating Dashboards

How to display verbatim feedback in your CXI dashboard

Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight

Written by Daniel Pitrowiski
Updated over a week ago

How to Manage Dashboards in CXInsight

Control the access permission to your custom dashboards

Written by Daniel Pitrowiski
Updated over a week ago

Creating Watchlists

How do I create a custom watchlist in CXInsight?

Custom watchlist surfaces insights that are specific to your use case

Written by Daniel Pitrowiski
Updated over a week ago

Admin Settings

Setting your time zone in CXInsight

Set the timestamp on all your feedback to your local time zone

Written by Daniel Pitrowiski
Updated over a week ago