InMoment

Ryan Smith

Leverage machine learning to understand and report on qualitative feedback at scale 

Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.

Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments

NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

Wootric helps you automatically gain insights into feedback data segmented by dates & numbers (ie counts, totals, $)

Bring qualitative insights into your reporting dashboards

Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight

Control the access permission to your custom dashboards

Custom watchlist surfaces insights that are specific to your use case

Set the timestamp on all your feedback to your local time zone

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

{assigneeName} needs more information from you