InMoment - Wootric

Take action on feedback within CXInsight - lightweight process tools

CXInsight: Closed Loop Managment

Your close loop actions of marked complete and notes now sync to your CXI dashboard.

Syncing between your Survey Dashboard and CXI

AI auto-categorization, sentiment analysis and visualizations for all your feedback, internal and external.

Why we built AI-powered Wootric CXI

Daniel Pitrowiski

Hannah Douglas

Ryan Smith

Leverage machine learning to understand and report on qualitative feedback at scale 

CXInsight Advanced Analytics

What are the three different tag types in CXInsight?

Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.

Text Analytics | Smart tags by Category

Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments

How to scope your tags in CXInsight

Understanding Tags in CXInsight

NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

NPS (Net Promoter Score) reports you can create in CXInsight

CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

CSAT (Customer Satisfaction) reports you can create in CXInsight

CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.

CES (Customer Effort Score) reports you can create in CXInsight

Wootric helps you automatically gain insights into feedback data segmented by dates & numbers (ie counts, totals, $)

How to create reports using date & numeric properties in CXInsight

Bring qualitative insights into your reporting dashboards

Creating Tag-Based Reports in CXInsight

Creating Reports

Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight

How to display verbatim feedback in your CXI dashboard

Control the access permission to your custom dashboards

How to Manage Dashboards in CXInsight

Creating Dashboards

Custom watchlist surfaces insights that are specific to your use case

How do I create a custom watchlist in CXInsight?

Creating Watchlists

Set the timestamp on all your feedback to your local time zone

Setting your time zone in CXInsight

Want to switch your question type and start fresh? If you're the Owner of the account follow these steps.

How do I switch the survey question type of my account?

Want to clear responses from a new account so you can start fresh? If you're the Owner of the account follow these steps.

How do I clear all responses from my dashboard?

Admin Settings

Find answers and get help from Intercom Support and Community Experts

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