Go to InMoment
All Collections
CXInsight Advanced Analytics
CXInsight Advanced Analytics
Leverage machine learning to understand and report on qualitative feedback at scale
R
11 articles in this collection
Written by
Daniel Pitrowiski
and
Ryan Smith
Understanding Tags in CXInsight
What are the three different tag types in CXInsight?
Three different tag types in CXInsight
Written by
Daniel Pitrowiski
Updated over a week ago
Text Analytics | Smart tags by Category
Smart tags are applied to feedback using machine learning for out-of-the-box topic auto-categorization in CXInsight.
R
Written by
Ryan Smith
Updated over a week ago
How to scope your tags in CXInsight
Tags in CXI can be scoped to set of filters, depending on any combination of projects, properties, scores and sentiments
R
Written by
Ryan Smith
Updated over a week ago
Creating Reports
NPS (Net Promoter Score) reports you can create in CXInsight
NPS feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
Written by
Daniel Pitrowiski
Updated over a week ago
CSAT (Customer Satisfaction) reports you can create in CXInsight
CSAT feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
Written by
Daniel Pitrowiski
Updated over a week ago
CES (Customer Effort Score) reports you can create in CXInsight
CES feedback allows you to create a lot of different types of CXInsight reports and we're going to cover as many as we can.
Written by
Daniel Pitrowiski
Updated over a week ago
How to create reports using date & numeric properties in CXInsight
Wootric helps you automatically gain insights into feedback data segmented by dates & numbers (ie counts, totals, $)
Written by
Daniel Pitrowiski
Updated over a week ago
Creating Dashboards
How to display verbatim feedback in your CXI dashboard
Most recent 25 feedback comments is a display option of NPS, CSAT & CES Score reports in CXInsight
Written by
Daniel Pitrowiski
Updated over a week ago
How to Manage Dashboards in CXInsight
Control the access permission to your custom dashboards
Written by
Daniel Pitrowiski
Updated over a week ago
Creating Watchlists
How do I create a custom watchlist in CXInsight?
Custom watchlist surfaces insights that are specific to your use case
Written by
Daniel Pitrowiski
Updated over a week ago
Admin Settings
Setting your time zone in CXInsight
Set the timestamp on all your feedback to your local time zone
Written by
Daniel Pitrowiski
Updated over a week ago